Corona Virus Update

Dear Spokane,

At Holliday Heating & Cooling we are closely monitoring the changing health concerns surrounding COVID-19. Ultimately the health & safety of our customers, employees and their families are our top priority. Therefore, we are taking precautions consistent with CDC recommendations that may help to mitigate its impact. We remain dedicated to serving you every day with the same commitment to our values you’ve come to know. We wanted to share with you some steps we are taking.

Aligning with public health authorities we are closely monitoring updates from the Center for Disease Control and the World Health Organization regarding COVID-19. We will continue to seek guidance from these agencies, public health officials and government agencies on an ongoing basis.

Protecting our employees and customers

As our employees interact with customers and the general public, we have taken steps to limit exposure to the virus. We have put restrictions on travel, are postponing large-scale events, limiting the size of meetings, providing remote-work solutions, and continue to reinforce safe behavior in every environment – from customer homes and businesses to our office, where we have ramped up deep-cleaning. Our technicians will disinfect our iPads at every call. We are also ensuring in-house and out in the field a proper distance to prevent the spread.

Assisting our employees

We are in continuous communication with our employees reminding them about the importance of good hygiene, providing them with health education and support whenever needed. Employees who may feel ill will be told to not report to work. Also communication procedures are in place should an employee be diagnosed with COVID-19.

What we ask of you

We are taking every precaution to ensure the safety and health of our communities, but we need your help. If you are experiencing flu-like symptoms and have a scheduled appointment, please let our customer care professionals know so that we can discuss options with you to ensure our collective well-being.